With effect from May 1, 2024, MultiChoice Uganda will be upgrading the technology of DStv decoders in Uganda as part of this effort. This update intends to improve the delivery format for Ugandan local channels and bring it into compliance with international standards.
Consequently, the updated technology will not work with some previous decoder models. This update will affect customers who own the decoder models DSD 1110, DSD 1131, and DSD 1132, which were produced between 2009 and 2013.
MultiChoice Uganda customers who are impacted are urged to switch to appropriate decoder devices so they can keep watching their preferred local channels and any upcoming ones. To accommodate different tastes and watching requirements, MultiChoice provides a variety of decoder alternatives, such as the recently released DStv Stream product.
“We are committed to providing our customers with the best possible viewing experience,” said Rinaldi Jamugisa, PR and Communications Manager at MultiChoice Uganda. He added the reason for this upgrade by saying that they want to match the latest technology innovations.
“This technology upgrade reflects our ongoing efforts to enhance our service delivery and our subscribers’ viewing experiences while ensuring that they have access to the latest innovations in entertainment technology.”
Features including uninterrupted viewing, high-definition programming on certain channels, and enhanced decoder notifications and messages are available to customers who use the latest HD decoder models.
“Over the last two months, affected customers have received text messages in the form of email, SMS and decoder notifications, informing them of the upgrade due to take place effective today,” Jamugisa explained.
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“Customers are reminded to replace their decoders with newer versions to enjoy the best-in-entertainment from Africa’s most- loved story teller.”
