In a bid to tackle youth unemployment and establish itself as Africa’s outsourcing hub, Uganda has launched a new National Business Process Outsourcing (BPO) Policy. The policy aims to attract international investment and cultivate local talent in the booming BPO sector.
This policy, a result of extensive collaboration and benchmarking, seeks to streamline business processes, ensure cost-effectiveness, and develop cutting-edge infrastructure. Officials believe this will create an attractive environment for global businesses looking to outsource services.
Uganda’s competitive edge lies in its young, educated, and English-proficient workforce, coupled with competitive labor costs and a strategic geographical location. The government’s proactive approach to fostering growth further solidifies Uganda’s potential as a BPO frontrunner.
“The National BPO Policy is a testament to the power of collaboration and stakeholder engagement,” said Dr Aminah Zawedde, Permanent Secretary at the Ministry of ICT and National Guidance. “It reflects the collective wisdom and aspirations of our vibrant BPO community, and we are confident that it will serve as a catalyst for growth and innovation in the sector.” she added.
With the policy in place, the government has also finalized the National BPO Strategy, a roadmap outlining initiatives and resource allocation to ensure effective implementation. The strategy aims to attract international investment, support local entrepreneurship, and solidify Uganda’s position as a global outsourcing powerhouse.
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This ambitious plan is projected to create 100,000 jobs, primarily for young people, effectively addressing youth unemployment and positioning Uganda at the forefront of Africa’s outsourcing revolution. The policy signifies a turning point for Uganda’s National Business Process Outsourcing industry, promising substantial economic growth and a brighter future for its youth.
